Terms of Use

Plain-language rules for using NourivaLink: your account, bookings, payments and what you can expect from us.

Last updated: 10 October 2026

01About these terms

These Terms of Use apply to your use of the NourivaLink Afya website and online services (the “Service”). By creating an account, booking an appointment or otherwise using the Service you agree to them. If you do not agree, please do not use the Service.

02Not for emergencies

The Service is not an emergency service. If you think you or someone else is in danger or having a medical emergency, call your local emergency number or go to the nearest hospital straight away. See also our Medical Disclaimer.

03Your account

  • You must be 18 or older, or have a parent or guardian create the account for you.
  • Give accurate information and keep it up to date. Accurate health information helps us care for you safely.
  • Keep your password confidential. You are responsible for activity under your account; tell us at once if you suspect misuse.
  • We may suspend or close an account that is used unlawfully, abusively or in breach of these terms.

04Appointments and payments

  • An appointment request is confirmed only once we confirm it. Please arrive on time or tell us as early as you can if you need to reschedule or cancel.
  • Fees are shown or agreed before a service is delivered and are payable by the methods we accept (for example cash, M-Pesa or card). Invoices are available in your dashboard.
  • Where we charge a late-cancellation or missed-appointment fee, we will tell you before you book.

05Acceptable use

You agree not to:

  • use the Service unlawfully or to harm, harass or impersonate anyone;
  • try to access accounts, data or systems that are not yours, or probe, scrape or disrupt the Service;
  • upload malicious code or content you do not have the right to share;
  • copy or resell our content, plans or materials without written permission.

06Our content and your content

The NourivaLink name, logo, text, images, meal plans and other materials belong to us or our licensors and are protected by law. Care plans and meal plans prepared for you are for your personal use. You keep ownership of the information and photos you provide and give us permission to use them only to run the Service for you.

07Our responsibility

We provide the Service with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud.

Subject to that, we are not liable for indirect or consequential loss, for interruptions outside our reasonable control, or for results that depend on how guidance is followed. Information on the website is general in nature and is not a substitute for individual care.

08Privacy and cookies

How we handle personal data is explained in our Privacy Policy, and how we use cookies in our Cookie Policy. They form part of these terms.

09Changes to the Service or terms

We may improve, change or pause parts of the Service and may update these terms. The date above shows the latest version. Continuing to use the Service after a change means you accept it.

10Governing law and contact

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction, unless the law gives you rights elsewhere. Questions or complaints: support@nourivalink.com or +254 798 440 283.